Tuesday, July 19, 2011

Apple breakdown


I think I haven't mentioned this but I got me a new computer about month and a half ago. Happy news, I know, until I tell you about the ensuing nervous breakdown I had this weekend.
So.. I got me a MacBook Pro, thinking to myself it's either worth the money or not, either way it's supposedly good and most important of all, oh so pretty (I had pretty much all Apple products at one point or another, except I pad which is (still) on my wish list). So I fork out some MAJOR money and go for it.
Flash forward month and a half later and it's battery died! You can imagine my frustration and disappointment. In the middle of redesign at work, with a deadline for the printers at no Monday and my "monster" of a computer works about as fast as a pocket calculator and only when it's plugged in.
Monday morning I call the official reseller in Croatia to get it fixed and they are not really interested. They tell me in robot voice: Ma'am, there is an official protocol we need to follow and maybe (and maybe not) I could get it back in about two weeks. Of course am livid (and shouting at this point): TWO WEEKS! I HAVE A JOB ( and not  to mention a blog)!!! AM NOT SOME 12 YEAR OLD WHO GOT IT CAUSE OF THE COOL FEATURES PHOTO BOOTH HAS!
Off course they didn't like me shouting at them but I didn't like them selling me a 3000 € computer for it to die after month and a half.
In the end I will take it to another company, as they were at least understanding to my problem. And mostly this is what I, as a costumer wanted, someone telling me they know it sucks this happened and that they will do their best to fix it as soon as possible. That's it.
Am off now, have to find someone who knows Steve Jobs to complain to him directly about the company that sells Apple in Croatia.
This is probably where 6 degrees of separation will come in handy, no!?!?

7 comments:

  1. Wow! A Macbook Pro? Very nice!

    It's just too bad that the Apple Store wasn't helpful. Btw I heard that everyone is free to email Steve Jobs. If you're lucky, you'll get a reply ;)

    PS: 3000 euros for a Macbook Pro!? The most expensive one is just half the price here in Malaysia. Now I know why so many tourists buy Macs here.

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  2. you are hilarious! how I've missed your posts. xoxo

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  3. that's frustrating!! it has happened the same to my boyfriend!! we were speechless!

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  4. To this day I am absolutely amazed that some people still don't understand the value of providing a good customer service, it's so frustrating when you find yourself in this position and the person on the other end of the phone just couldn't care less, arghhhhh! I'll keep my fingers crossed for you that this gets fixed real soon.
    PS - that girl looks gorgeous :)

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  5. I adooore your illustrations! And Croatian Apple sucks, yeah. Sorry about your Mac!


    XO,
    Lucija

    withlovelucija.blogspot.com

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  6. Oh we all know these nervous breakdowns over technics :( For me, these are also the times were I regret being single most... :( (things must be easy if you can pass all computer-problems on to a boyfriend...)

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